KaarVan is an affordable auto repair center that offers a complete range of auto maintenance and repair shop services for all car brands and models. Our offices are located in the Oulu area, Kempele and Raahe.
The offered range of services for both private and company automobiles as well as for leased vehicles includes engine repairs, auto maintenance, oil changes and scheduled maintenance. We provide solutions to all of your problems; be it auto repair, vehicle transportation to the repair shop, repair of a crashed car or annual maintenance work.
We take responsibility for all the procedures that are made on your vehicle in our service center. Furthermore, we also take responsibility for developing our staff, premises, equipment, environment and modern auto repair service operations.
We comply with the repair terms of motor vehicles set by the consumer negotiation board (AUNE) of the car industry. We are also verified by the Finnish Competition and Consumer Authority.
KaarVan is a Toyota authorized service center. We offer Toyota warranty services in Kempele. We utilize the equipment, training and support of the well-known Toyota brand.
Remember that as our regular customer, you will get extra discounts from our already low rates!
Customer feedback is extremely important to us; by getting feedback it we are able to face matters that need improvement. On the other hand, customer feedback also indicates customer satisfaction about matters that are performed well. We welcome both!
We collect continuous customer feedback from the users of our services. Feedback results will be analyzed together with our staff and also if needed, with our key co-operative players.
In addition to customer feedback research, we continuously collect informal customer feedback in all of our units. We also inform our customers about the handling of their feedback and publish the numerical grades of our services monthly on the company website.
Contact persons are the heads of all the repair centers
We are now using an online appointment booking system at www.kaarvan.fi in which you can login and choose the suitable auto repair shop. Maintenance/repair bookings can be made 24/7. You will receive the first confirmation already when booking the appointment and the second one when the foreman has handled the booking. You can also choose to have a cost estimate sent by an e-mail.
The booking system is in real time. When you need an urgent maintenance/repair appointment please call to the repair shop or send us a contact form with a message “Urgent need for maintenance/repair”. Our foremen will check the available times and your need for repair can be taken care of promptly.
We have taken a step towards better communication: You can choose when to book the appointment for maintenance and if you wish you can also get the cost estimate by e-mail.
Remember that as our regular customer, you will get extra discounts from our already low rates.
Our service ratings are collected monthly according to customer feedback numerical evaluation 1 – 5 (5 is excellent)