Toyota authorized service center Kempele – Camper service center  – Caravan service center

Multi-brand auto service center KaarVan, maintenance services for all brands, online appointment booking 24/7

Toyota Mobil Caravan Tukku Telemic Kaha Webasto

Uutiset

  • 14.03.2013
    Assessment and handling of customer feedback

    Kari Karjalainen
    Customer Services

    Customer feedback

    Customer feedback is extremely important to us; by getting feedback it we are able to face matters that need improvement. On the other hand, customer feedback also indicates customer satisfaction about matters that are performed well. We welcome both!

    We collect continuous customer feedback from the users of our services. Feedback results will be analyzed together with our staff and also if needed, with our key co-operative players.

    In addition to customer feedback research, we continuously collect informal customer feedback in all of our units. We also inform our customers about the handling of their feedback and publish the numerical grades of our services monthly on the company website.

    Contact persons are the heads of all the repair centers

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  • 11.02.2013
    Online appointment booking 24/7

    Kari Karjalainen

    We are now using an online appointment booking system at www.kaarvan.fi in which you can login and choose the suitable auto repair shop. Maintenance/repair bookings can be made 24/7. You will receive the first confirmation already when booking the appointment and the second one when the foreman has handled the booking. You can also choose to have a cost estimate sent by an e-mail.

    The booking system is in real time. When you need an urgent maintenance/repair appointment please call to the repair shop or send us a contact form with a message “Urgent need for maintenance/repair”. Our foremen will check the available times and your need for repair can be taken care of promptly. 

    We have taken a step towards better communication: You can choose when to book the appointment for maintenance and if you wish you can also get the cost estimate by e-mail.

    Remember that as our regular customer, you will get extra discounts from our already low rates.

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Ota yhteyttä – olemme avuksesi.